Privacy Policy

1. Background

The nebulaoriginsau.com website is operated and owned by Nebula Origins Australia Pty Ltd.

This Privacy Policy outlines how we gather, store, and use your Personal Information. It also explains how you can access, update, or file a complaint regarding your Personal Information.

We are dedicated to safeguarding the privacy of individuals and adhere to the highest standards of data protection. We aim to implement practices and procedures that comply with the Australian Privacy Principles (APPs) outlined in the Privacy Act.

2. Definitions

APPs refers to the Australian Privacy Principles;
Personal Information refers to any data that can identify you or be reasonably used to determine your identity;
Privacy Act refers to the Privacy Act 1988 (Cth);
Website refers to our online platform, nebulaoriginsau.com.

3. What Personal Information Do We Collect and Hold?

This Privacy Policy pertains to Personal Information. The type of Personal Information we collect will depend on the nature of your interactions with us, as well as the requirements under relevant laws, regulations, and licensing conditions. Some examples of Personal Information we may collect include:

Name
Date of birth
Mailing address
Email address
Phone number
Bank account details
Credit card information
Signature
Information from identity verification documents for account setup
Account username and password

To prevent fraudulent activities, we may request that customers verify their identity when purchasing lottery tickets. This process is at our discretion.

4. Why and How We Collect Personal Information

We may collect and use your Personal Information for the following purposes:

Verifying your identity;
Providing access to lottery products and services;
Registering lottery purchases and managing accounts;
Notifying customers of winnings;
Managing billing and charging processes;
Researching and improving our services;
Promoting new products and offers (with an opt-out option);
Preventing fraud;
Handling queries, feedback, and complaints.

Your Personal Information may be shared with external organizations to help us deliver services to you.

What Are ‘Cookies’?

Our website uses ‘cookies’, which are small alphanumeric identifiers stored on your computer’s hard drive via your web browser.

These cookies enable our system to recognize your browser and retain your shopping details. If you disable cookies, you may experience difficulty purchasing lottery tickets from us.

5. Use and Disclosure of Personal Information

We collect Personal Information for the purpose of managing lottery gaming activities, ensuring winners receive their prizes, and enhancing our services.

6. Personal Information Security

We are committed to protecting the Personal Information of our customers from unauthorized access. We use various security measures and procedures to safeguard the data we hold.

7. Important Notice: Cross-Border Disclosures

By providing your Personal Information to us, you consent to its disclosure to third parties who may be located outside Australia.

8. Access to Personal Information

Under the Privacy Act, you have the right to access the Personal Information we hold about you. You can exercise this right by logging into your account on nebulaoriginsau.com or by contacting us for assistance.

9. Enquiries and Complaints

If you wish to address any complaints regarding the management of your Personal Information, or if you need to update your details or seek further information, please get in touch with us.

10. Updates to the Privacy Policy

We reserve the right to update or modify this Privacy Policy. Any changes will be reflected on this page.

11. Contact Details

Postal Address: 123 Digital Way, Melbourne, Victoria 3001, Australia

Email: [email protected]