Gambling Help Hotline
Purchasing through nebulaoriginsau.com is not permitted for individuals under 18 years old. To ensure compliance with age restrictions, nebulaoriginsau.com utilizes a variety of methods to verify members’ identities and ages. Providing identification upon request is mandatory for all members.
Failure to provide sufficient identification in a timely manner may result in account termination and the withholding of any winnings until proper identification is verified.
Play Responsibly
While many people engage in gambling for fun and entertainment, some individuals may experience problems that cause financial and personal distress. We are dedicated to creating a safe space for lottery players to buy and manage their entries online, and we do not encourage gambling beyond one’s means.
If you feel that gambling is no longer an enjoyable activity, we strongly encourage you to seek help.
Self-Assessment
Gambling Help provides several tools to assess your gambling habits:
- Take a quiz using the Self-Assessment Tool.
- If you’re unsure about your weekly gambling expenses, use the Gambling Calculator to evaluate your spending.
Gambling Assistance
If you or a loved one may have a gambling problem, we encourage you to contact Gambling Help at 1800 858 858 or visit www.gamblinghelponline.org.au. Gambling Assistance is a national service providing free, confidential counseling and referral services available 24/7.
To find services in your state, visit state-specific services.
Customer Support
If you need assistance with setting up spending limits on your account, our customer support team is available via phone at 1300 188 911, chat, or you can email us at [email protected].
Setting Spend Limits
You can limit your weekly spending by setting up a spend limit on your account. To set this up, simply log in to your account and go to My Account > Spend Limits. If you need assistance with setting a limit, please contact our Customer Support team for help.
Self-Exclusion
If you wish to self-exclude from our services, please contact Customer Support to request self-exclusion.
- The self-exclusion period lasts for 12 months.
- Any unplayed eligible tickets will be canceled, and the deposit refunded.
- Your account must be ID verified to withdraw any remaining prizes to your bank account.
- You will receive a confirmation email regarding your self-exclusion.
- Once your self-exclusion period has ended, you may request to have your account reviewed by writing to our Gambling Liaison Officer at [email protected].
Lottery Odds
The odds for each game are displayed on the play page, where you can also find detailed information about how to play, the odds for each division, and the upcoming draws. For additional information, visit our Help Centre for comprehensive details on the odds of all our lottery games.
ID Verification
Purchasing through our services is not permitted for individuals under 18 years old. We have a series of verification processes to confirm members’ identities and ages, and providing identification when requested is a requirement of membership.
Failure to submit proper identification within a reasonable time may result in account termination and the withholding of any winnings until identity can be verified.
For withdrawals to be processed, your account must be fully verified. In some states, ID verification is mandatory before making a purchase.